FAQ
Questions about working with this training tool
1. What’s the most effective way of working with this training tool?
The chapters and exercises in this trainer build on each other step by step. The most effective way of using the tool is to work through the chapters in sequence from start to finish.
2. How often should I repeat the exercises?
Keep repeating the exercises until a blue tick appears against the exercise title in the navigation menu. The tick shows you that you’ve completed the exercise properly.
3. I don’t know the right answer for one of the exercises, what should I do?
Once you’ve completed the exercise, click on “Save”. You will then be shown which answers you got right and wrong. Right at the bottom you’ll also find a box containing a green question mark. Click on this box to display the correct answer.
4. The exercises contain a lot of words I don’t know, what should I do?
Right at the bottom of your learning space you will find the “Vocabulary and grammar” area. This is where you will find the words with translation into your chosen support language for every exercise. There’s also practice for key words (core vocabulary) as well as tips for using our vocabulary app.
5. Where can I find grammar explanations?
Explanations of grammar and phrases are included directly in the exercises. Click on the green boxes for grammar explanations, and the blue ones for phrases and words. You will also find all explanations again in the “Vocabulary and grammar” area, organised in list format for printing.
6. I don’t understand the task. How can I get a translation?
The question is always shown in German as a default. Try to understand it in German as soon as you can. But if ever you do need help in the support language, please click on the blue question mark at the top right of the task. It will then be shown in translation.
General course information
1. Will I receive confirmation of completion?
As this is just a training tool rather than a language course, you won’t receive a completion certificate at the end. We already sent you confirmation when you booked.
2. Can I attend a course at the Goethe-Institut after I have completed the training?
Of course you can attend one of our courses after you have completed the training. You will be graded by the language course office, who will recommend a course at the appropriate level for you.
3. Who can I contact if I have any questions?
If you have any general or technical questions, please use the email address given at the start. Please note that we are unable to answer questions relating to the learning content, because this product is designed for independent study.
If you’re looking for a course with more intensive tutor supervision, we recommend that you look at our “Deutsch Online Individual” course. You can find more information about it on our website.